Wednesday, 15 January 2014

Glenn Got a Job - Thanks to Oxfam!

Welcome back Glenn

Glenn Pollock, who was a volunteer in our Lichfield Book Shop earlier this year has spent the last six months working in the shop at Alton Towers – and he says it’s all thanks to Oxfam! Glenn, aged 26, has cerebral palsy and dyslexia, but he’s never let that get in the way. “When I was growing up I was constantly falling over, and it used to upset me,” he explains. “But it’s not worth getting upset over. I’ve learnt to deal with these things, and I just go out and do what I want to do.  It takes me an extra bit longer to do things. Sometimes my speech is a bit slow, and occasionally I get a bit flustered, but it doesn’t bother me.”

Brought up in Lichfield, he gained an HND in zoology at Derby University, and joined our team of volunteers after finishing his studies and failing to find a job. “I wanted to get out of the house and do something worthwhile,” he says.   “And I did hope it would help me get work.”

When he started with Oxfam Glenn didn’t know what to expect, and his confidence was at a low ebb. “I’d never worked in retail – I’d never used a till, and I had no experience handling cash for an organisation.” But he quickly acquired those new ‘front of house’ skills, got to know our customers, and became a dab hand at checking out the condition and value of donated CDs, records and books.

His confidence grew in leaps and bounds, and he says he really enjoyed himself. “I loved volunteering with Oxfam. I like the camaraderie, the way everyone works together as a ream, and talking about books and music. I love helping people – it puts a smile on my face.”

But he really wanted to get a job and be independent, and he’s convinced it was the skills and experience he gained at Oxfam Lichfield that brought him success. “I can’t thank Oxfam enough. It was due to Oxfam that I got the job, but it was a bit scary to start with. And it gets even more scary when you’re dealing with sales of £200, and taking security tags off goods and so on, but it all falls into place fairly quickly, and I like talking to customers.”

Glenn’s been working on the tills, meeting and greeting visitors, and answering their queries but, sadly, it’s only a seasonal position, and has just come to end. However, he’s already applied to return next year, and the meantime he’s back in our Book Shop, advising customers about books and music they might enjoy, manning the till, and helping out with all the back room tasks.

Chris Hancox, Our Book Shop manager, is delighted with Glenn’s success. He said: “When I took this role on I wanted to help people- not only those that Oxfam aids through its many projects all over the world, but local people who need a bit of a boost, like Glenn. I’m thrilled he feels we helped him, and pleased he’s back helping us, but I’m sure it won’t be long before he is employed again.”

1 comment: